Certificate in System Support and Maintenance
Introduction
The course Installing, Configuring, Managing, and Troubleshooting a PC focuses on computer systems and the components that make up a computer. It teaches how to install, maintain, and configure the Windows OS and different computer components and peripherals. The course also enables students to set up computer networks and mitigate computer security threats. In addition, the course educates students on how to carry out troubleshooting, preventative maintenance, and other safety procedures.
After completing this course, students will be able to install, configure, manage, and troubleshoot a PC.
Understand the fundamentals of computer technology, networking, and security.
Identify hardware, peripheral, networking, and security components of a computer.
Understand the basic functionality of the Windows OS.
Understand basic troubleshooting methodology.
Practice proper safety procedures while working with computers.
Effectively interact with customers and peers.
Contents
After completing this course, the students should be able to:
Describe computers and their components.
Install, maintain, and troubleshoot computer components and peripherals.
Diagnose and troubleshoot issues affecting laptops and personal computing devices.
Install and configure the Windows OS.
Describe OS boot sequences, methods, user interfaces, startup utilities, and system tools and utilities.
Carry out preventative maintenance and safety procedures.
Describe computer networks, their components, network connectivity options and methods.
Mitigate computer security threats.
Describe green computing and its approaches.
Appropriately use communication skills at the workplace.
International certification mapped
This course includes the necessary information to help you clear the CompTIA A+ 220-801 and 220-802 exams.
Job Opportunity
Desktop Support Technician